If you change your mind about the goods you have purchased online, Platypus Australia will be happy to exchange or refund. Please note the conditions below.
Returns for Exchange or Refund
Platypus Australia gladly accepts returns of unworn, unwashed items with all original tags attached within 14 days of purchase.If you wish to exchange your purchase please include a postage paid, self-addressed bag sufficient to return your purchase to you. The customer will cover all postage costs. Should stock no longer be available to exchange for colour or size, we will be happy to provide you with a refund via your original method of purchase.Refunds will be issued for the purchase price of the returned item on the original receipt.Please note shipping & handling charges are non-refundable.In line with the Trade Practices Act, we will provide you with an exchange or refund if the product you purchase is faulty or different to that shown or described. Refunds will be credited against your original method of purchase.
There is only ONE EXCEPTION to our general Exchange and Return policy;
During SALE periods we will offer EXCHANGE ONLY on sale items provided they are exchanged within 14 days, in perfect condition with tags, unworn, and in their original packaging - NO REFUNDS
5 step Return Instructions
- Return to us the item within 14 days of your purchase, unworn and unwashed with all original tags attached to garment. Please include with your return:
- Original receipt
- Return/Exchange Goods Form (also contained in original package) completed and signed.
- If you wish to exchange your purchase please include a postage paid, self-addressed bag sufficient to return your purchase to you.
- Address to:
PO Box 762
Milsons Point, NSW 1565
Attn: Lia Elliot
Tel: +61 2 9929 4141
Fax: +61 2 9955 6901
Oswestry, Shropshire SY10 8DH
Attn: Goods Inwards
Tel: +44 0844 441 2333
c/- Distribution Direct
500 Linkwood Road,
Rock Hill SC 29730-7701
Attn: Justine Shook
Tel: +1 704 345-7901
Please do not hesitate to contact us if you have any questions.
By phone: +61 414 29 4141
By email: firstname.lastname@example.org