Postage & Delivery

 

Christmas 2016 Cut Off Dates

Please be aware that Christmas delivey cut off dates for all regions will be 5.30 AEST on Tuesday Dec 21st, 2016

Free Shipping

We are delighted to offer our customers free standard delivery. The shipping cost for standard delivery will automatically be deducted from your order, when you spend over a certain amount.

How to receive FREE standard delivery:

  • AUSTRALIA Delivery - spend $100 or more (Australian addresses only)
  • UK Delivery - spend £60 or more (UK addresses only, excludes Northern Ireland and Europe)
  • USA Delivery - spend $80 or more (Continental USA addresses only, excludes Hawaii, Alaska, Puerto Rico and any other USA Territories)

Offer available for standard shipping only.

Free shipping is automatically applied at checkout.

Registered Mail

For your protection all Domestic & International parcels will be sent by registered mail. 

Within Australia

Prices are in AUD and include GST.

Purchases will be posted standard delivery and charged at a flat rate of AUD$9.95 for postage and handling. You will receive a Shipping Notification which will have tracking details and you will receive your order in approximately 3-7 working days. Orders are filled from our Melbourne warehouse via Australia Post.

Please provide a work address if you will not be home during business hours. If you miss your delivery, you will receive a notification card for you to collect your parcel from your nearest Post Office.

Platypus Australia does not accept responsibility for parcels that are misplaced after they have been signed for and delivered.

Within Asia and NZ

Prices are in AUD.

Purchases will be posted standard delivery and charged at a flat rate of AUD$5.00 for postage and handling in Hong Kong, AUD$12.00 for most countries in Asia and AUD$15.00 for New Zealand. You will receive your order in approximately 5-7 working days.

Orders are filled from the Hong Kong warehouse via First Class Air Mail.

Within UK and Europe

Prices are in GBP and no VAT is charged as Childrenswear is exempt from VAT.

Purchases will be posted standard delivery via Parcel Force and charged a flat rate of GBP5.00 to addresses within UK, and GBP12.00 plus for addresses outside of the UK. You will receive your order in approximately 5-7 working days.

Orders are filled from the UK warehouse.

A signature will be required on delivery. Please provide a work address if you will not be home during business hours. If you miss your delivery, you will receive a notification card for you to collect your parcel from your nearest Post Office.

Platypus Australia does not accept responsibility for parcels that are misplaced after they have been signed for and delivered.

Within USA

Prices are in USD.

Purchases will be posted standard delivery and charged at a flat rate of USD$5.00 for postage and handling in the USA. You will receive your order in approximately 5-7 working days.

Orders are filled from the US warehouse in South Carolina.

A signature will be required on delivery. Please provide a work address if you will not be home during business hours. If you miss your delivery, you will receive a notification card for you to collect your parcel from your nearest Post Office.

Platypus Australia does not accept responsibility for parcels that are misplaced after they have been signed for and delivered.

International Deliveries

In the event that Platypus Australia is sold out of the item ordered from either the Australasian, UK or US online shops, PA will supply you from an overseas warehouse at our cost.

Purchases to be delivered outside of Europe or Asia will be posted via Airmail. You will receive your order in approximately 7-14 working days.

A signature will be required on delivery. Local postal guidelines apply if no one is at the delivery address to receive the parcel. Platypus Australia does not accept responsibility for parcels that are misplaced after they have been signed for and delivered.

Late Deliveries

If you have not received your order within the specified days, please contact our Online Sales department at sales@platypusaustralia.com.

Please include all relevant order details.