Delivery

COVID-19 Update: 

We're still shipping globally! We may be a little slower than usual, so please bear with us during this challenging time. All orders will be shipped from Australia.

Available delivery options and time frames for all countries are shown below. 

Australia

Prices are in AUD and include GST.

AU orders will be shipped via Australia Post and charged at a flat rate of AUD $9.95. You will receive the tracking details via email and your order should arrive within 3-5 working days*. If you require faster delivery, please email: [email protected] to arrange this for an additional fee.

Please provide a work address if you will not be home during business hours. If you miss your delivery, you will receive a notification card for you to collect your parcel from your nearest Post Office.

Platypus Australia does not accept responsibility for parcels that are misplaced after they have been delivered.

*Please expect some minor delays due to Covid-19.

NZ

Prices are in AUD.

Orders to New Zealand will be sent via a Courier and charged a flat rate of AUD $20.00. You will receive your order in approximately 7-10 working days*. If you require faster delivery, please email: [email protected] to arrange this for an additional fee.

Please provide a work address if you will not be home during business hours. If you miss your delivery, you will receive a notification card for you to collect your parcel from your nearest Post Office.

Platypus Australia does not accept responsibility for parcels that are misplaced after they have been delivered.

*Please expect some minor delays due to Covid-19.

Asia

Prices are in AUD.

Orders to China, HK & Japan will be shipped from Australia at a flat rate of AUD $18.00. Other countries in Asia will be sent at a flat rate of AUD $20.00. You will receive your order in approximately 10-14 working days*. If you require faster delivery, please email: [email protected] to arrange this for an additional fee.

Please provide a work address if you will not be home during business hours. If you miss your delivery, you will receive a notification card for you to collect your parcel from your nearest Post Office.

Platypus Australia does not accept responsibility for parcels that are misplaced after they have been delivered.

*Please expect some minor delays due to Covid-19.

UK & Europe

Prices are in GBP and no VAT is charged as Childrenswear is exempt from VAT.

Orders will be shipped from Australia via DHL e-commerce at a flat rate of GBP 12.00 to addresses within UK, and GBP 20.00 for addresses outside of the UK. You will receive your order in approximately 14-21 working days*. If you require faster delivery, please email: [email protected] to arrange this for an additional fee.

Please provide a work address if you will not be home during business hours. If you miss your delivery, you will receive a notification card for you to collect your parcel from your nearest Post Office.

Platypus Australia does not accept responsibility for parcels that are misplaced after they have been delivered.

*Please expect delays due to Covid-19. Delivery may take up to 4 weeks to arrive.

USA & Canada

Prices are in USD.

Orders to the USA will be shipped from Australia via DHL e-commerce and charged at a flat rate of USD $20.00. Orders to Canada will be charged a flat rate of USD $30.00. You will receive your order in approximately 10-14 working days*. If you require faster delivery, please email: [email protected] to arrange this for an additional fee.

Please provide a work address if you will not be home during business hours. If you miss your delivery, you will receive a notification card for you to collect your parcel from your nearest Post Office.

Platypus Australia does not accept responsibility for parcels that are misplaced after they have been delivered.

*Please expect some minor delays due to Covid-19.

International Deliveries

Orders shipping outside of Europe or Asia will be sent via DHL e-commerce. You will receive in approximately 10-14 working days.

Local postal guidelines apply if no one is at the delivery address to receive the parcel. Platypus Australia does not accept responsibility for parcels that are misplaced after they have been delivered.

Late Deliveries

If you have not received your order within the specified days, please contact our Online Sales department at [email protected].

Please include all relevant order details.